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Last updated
Last updated
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It is an effective tool for Business users to raise issues and incidents during testing and operation. Users, Process Lead and Product team can utilize this function to communicate and update the progress of incident fixing/ resolving. By using Incident Inbox, all the activities of incident tracking and summary are conducted on the platform. Benefits compared to external issue tracking method/tool:
The incident is created and linked to direct sub-step, step and scenario under the process flow.
User friendly and easy to execute.
Predefined criteria and conditions necessary for the user to filter and follow up (for example, execution cycle, significance, type, due to date, etc.)
Visual chart and data for user’s overview and summary
Feature to export data from platform to excel format.
Unified channel for user and product team to communicate and discuss to close the issue
Notification emails are sent automatically to related users when any change/update happens with the incident.
