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My Support homepage provides a personalized dashboard with complete transparent view of your Incidents & everyone's Incidents, their current progress, who is working & when is it expected to get resolution, filtering, exporting Incidents & finally a Complete dashboard report of all the Incidents using visualizations.

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Level 2 Header of My Support provides multitude of all features required for managing Incidents from support management system with user flexibility & transparency.

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Search To search for any existing Incidents, provides transparency to search not just Incidents raised by self but everyone so as to track the existing Incident & avoid creating redundant Incidents for the same cause

New Incident Create new Incident, can be defect , Change request Or just clarification, any type of Incident can be raised & assigned to the team, this makes all the Collaboration simpler

Watchlist Assign/ tag yourself to watchlist for the Incidents you want to track & know the progress, Multiple users can get the status of the request by being tagged in the watchlist

My Incidents Incidents raised by self, assigned to Or supported to self are filtered by this

Everyone All the Incidents across the Organization are displayed under this view

Filter Requests/Incidents can be filtered by selective & advanced filtering options

Export Incidents can be exported to excel, in case required for sharing Outside the platform

Dashboard Fields

Fields	Purpose	Values
Request ID	system generated sequence number to assign for each new Incident for tracking purposes	Running sequence number
Description	Description provided while creating the Incident	Text
Priority	Priority of the incident, derived based on Impact & Urgency Info provided by user	Urgent High Normal Low
Status	Displays the status of the Incident, at what stage it is progressing - this will be updated by different parties	New - default - Status is New for a new incident In-Progress - If an existing incident is already being worked upon by the team Retesting - Incident has been fixed & reverted for retesting Resolved - Incident has been fixed & retested to clear from both sides Closed (Auto)-When resolved & not manually changed to resolved up until certain period of time -the incident gets closed automatically Rejected - When an incident is rejected by the person-In Charge On-hold When the incident is put on hold due to any of functional / technical reason Or any Information pending
Type	Displays what type of Incident this is.	Defect - When the incident is raised due to a defect/error Change - When an incident is raised for a change in the existing process then user can mark this type Service - If a user has a service request Clarification - If a user needs a clarification on existing process/ configuration
Process	Incident raised from which process , as there can be multiple processes & each process has their own activities & tasks
Due Date	the expected date marked for the incident to be resolved	Date
Assign To	Person responsible for looking into the Incident	User
Supported By	Supporting person responsible for addressing the Incident.	User
Updated Date	Latest date when any changes made to the Incident	Date
Updated By	Name if the user who modified the Incident latest	User
Created Date	Date when the Incident was created	Date
Created By	Name of the user who created the Incident	User