How-To Raise

To raise an incident or update an existing incident, follow the workflow listed below.

The following are the details for the above steps

Step 1: Login to JustPerform

Step 2: Click on My Support

Step 3: Search Incident & selected process can be filtered.

Step 4: Click on the Everyone Icon to view all incidents created and maintained in the system. If the same incident has been reported, the user can view the details by clicking on the grid's incident. Users can also search for incidents by using Search feature or filter function in each criterion.

Step 5: If an incident is available, user can add comments to the existing incident & update the status as per the requirement, then click on save -check the details of the incident on the dashboard window (If updated)

Step 6: If an incident is not available the user can create a new ticket for it by clicking on new request button

Step 7: New page to capture the new Incident details is displayed as : Description, Task, Status, Incident Type, Impact, Urgency, Priority, Due Date, Assigned to, Supported by, Watchlist, Notes/Comments, Add New Reference

Step 8: After filling all the above details, Click on Save/Send button which is located at the bottom of the comments window to complete the process of creating an incident.

Note

• All the mandatory information should be provided

• Incident details can be updated after creation, except id & description

What happens on Save -

• New Incident created and saved successfully.

• Dashboard updated with new Incident is details with Request Id

• Notification email is sent to the user(s) assigned, supported by & On watchlist